Remove an item from an order

Do this before payment. After payment it is a refund (senior cashier / manager).

In plain words

The order on the right has several lines.
You need to remove one unwanted line — not the whole order.

Step 1. Open the order

Open the table / order. Menu on the left, lines on the right:

Step 2. Find the unwanted line

In the right column find the dish to remove.

Step 3. Remove or decrease

1. Tap − on the line (decrease quantity).
2. Or delete / Void as the screen shows (sometimes under Actions).
3. If POS asks for a manager PIN — call a manager. Do not use someone else’s PIN.

What not to do

• do not remove lines “for fun” without permission;
• after payment you cannot “quietly erase” — that needs a refund, not void.

If it fails

• no − / grey — no permission, or the order already has a precheck / payment;
• asks for a manager — normal, call them;
• cancel the whole order — also via a manager.

See also: Sell an item, Manager work.