Common questions
I forgot my PIN
Section titled “I forgot my PIN”Only a manager can reset a PIN in Cloud backoffice. You cannot do it yourself.
The POS says “no connection”
Section titled “The POS says “no connection””- Check internet on the POS computer.
- Wait 1–2 minutes — sync may catch up.
- If it still fails, call a manager / support. Do not reinstall the app yourself.
I cannot see an item that was available yesterday
Section titled “I cannot see an item that was available yesterday”The item may have been removed from the menu or put on the stop-list. Ask a manager.
Pictures of tables and dishes after they arrived: New tables and dishes.
Can I work under someone else’s PIN?
Section titled “Can I work under someone else’s PIN?”No. Sales and voids are recorded for the signed-in person.
Where is Cloud (backoffice) help?
Section titled “Where is Cloud (backoffice) help?”There is a separate Cloud Help portal for managers — not for cashiers.