Support admin

This page is about the Support admin role.

In plain words

This is not a “stand at the counter all day” role.
This person sets up the system in Cloud (browser): menu, people, roles, stock, cashiers.
They open POS rarely — to check or help.

Where they usually work

Cloud in the browser (office), not a waiter tablet.

There:

• employees and roles;
• menu and prices;
• halls and tables;
• connect a new cashier;
• stock / purchases (if enabled).

Office details live on the MyHoreca Cloud help portal.

If they open POS anyway

1. POS computer → their PIN (if issued).

2. They can check sales like a manager / cashier.
3. They can open Settings (printers, theme).

What this role can do (overall)

• almost everything in Cloud and on POS;
• sync diagnostics (support screens).

What you must NOT do with this role

• do not give it to a regular cashier / waiter / cook “just in case”;
• do not leave this login open on a shared POS.

Who this page is for

Owner, IT, head of operations.
Cashiers and waiters do not need this page — use cashier work and waiter.

See also: who does what.